Privacy Policy

1. Introduction

Lai Yuen ("we", "us", "our") is a senior living residence located at 8 Fung Shing Street, Ngau Chi Wan, Kowloon, Hong Kong. We are committed to protecting the personal data of residents, family members, enquirers and website visitors in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) ("PDPO").

This policy explains what personal data we collect, how we use it, to whom we may disclose it, how long we keep it, and the rights you have in relation to it. If you have questions, please contact us at [email protected].

2. Data We Collect

Depending on your relationship with us, we may collect the following categories of personal data:

• Contact information: name, telephone number, email address, postal address
• Enquiry and communication details: messages submitted through our website contact form or sent by email or telephone
• Residency-related information: preferences, dietary requirements, emergency contact details — for those who become residents or regular activity participants
• Website usage data: pages visited, browser type, approximate location (via IP address), collected through analytics tools with your consent

We do not collect sensitive health data through our website. Any health-adjacent information discussed in the context of residency is handled separately, with appropriate safeguards, and only with the knowledge of the person concerned.

3. How We Collect Data

• Directly from you, via our website contact form, telephone enquiries, or in-person visits
• From family members acting on behalf of a prospective or current resident, with that person's knowledge
• Automatically, via cookies and analytics tools on our website — subject to your consent

4. How We Use Your Data

We use personal data only for the purposes for which it was collected or for directly related purposes, including:

• Responding to enquiries about our plans and residence
• Arranging and conducting visits to Lai Yuen
• Administering residency and activity participation agreements
• Maintaining appropriate records of residents and participants
• Contacting family members or emergency contacts when necessary
• Improving our website and understanding how it is used (with consent)
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

Under the PDPO, we process personal data on one or more of the following grounds:

• Performance of a contract or arrangement with the data subject
• Consent freely given by the data subject
• Legitimate interest in managing enquiries and maintaining a safe, well-run residence
• Compliance with a legal obligation

6. Data Retention

We retain personal data only for as long as is necessary for the purpose for which it was collected:

• Enquiry records: up to 12 months from the date of last contact
• Active resident and participant records: for the duration of the arrangement and up to 7 years thereafter, in line with standard record-keeping practice in Hong Kong
• Website analytics data: up to 26 months, subject to your cookie preferences

7. Data Sharing

We do not sell personal data. We may share data with:

• Service providers who assist us in operating our website or administration systems, under strict data processing agreements
• Emergency services or relevant authorities where there is a risk to life
• Professional advisers (legal, financial) under confidentiality obligations
• Government bodies, where required by law

8. Security

We take reasonable and practicable steps to protect personal data from unauthorised access, use, loss, or disclosure. These steps include access controls, secure email practices, and staff training. We will notify affected parties and the relevant authorities promptly in the event of a data breach that requires disclosure under applicable law.

9. Cookies

Our website uses cookies to support basic functionality and, with your consent, to understand how visitors use the site. Further detail is provided in our Cookie Policy. You may update your cookie preferences at any time by visiting that page.

10. Your Rights

Under the PDPO you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Object to the use of your personal data for direct marketing (we do not currently use data for this purpose)
• Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please write to us at [email protected]. We will respond within 40 days as required by the PDPO.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal information.

12. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18.

13. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Where changes are material, we will notify current residents and regular contacts directly.

14. Contact

For questions, concerns or data access requests:

• Email: [email protected]
• Address: Lai Yuen, 8 Fung Shing Street, Ngau Chi Wan, Kowloon, Hong Kong

You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (www.pcpd.org.hk).